Last updated: October 23, 2026
Last updated: October 23, 2026
No returns, replacements instead
Please do not send anything back to us. Once a product has left our hands we cannot confirm how it was stored, and we cannot rule out tampering: a label can be moved from one vial to another. A returned product can never go back into stock, so we do not accept returns and we do not refund returned products. When something goes wrong with an order, we put it right by sending a replacement.
What we replace
Damaged product. If a product arrives damaged, contact us within 24 hours of receiving the parcel and include photographs of the damage. We will send a replacement at no cost to you.
Wrong product. If you receive a product you did not order, contact us within 24 hours of receiving the parcel and include photographs of what arrived. We will send the correct product.
Parcel not delivered. If the tracking information confirms that your parcel was not delivered, we will send a replacement.
Changing or cancelling an order
Before an order has been dispatched, contact us and we can change it, for example to a different product or size, or to correct the delivery address. If you cancel before dispatch, we refund your payment in full by the method you paid with. For a cryptocurrency payment the refund goes to the address it was sent from, less the network fee. Once an order has been dispatched it cannot be changed or cancelled.
How to make a claim
Email [email protected] with your order number and photographs of the parcel, the label and the contents. Keep all packaging until we confirm the next step.
Your legal rights
Consumer protection law in your province may give you rights that this policy cannot remove, for example if an order never ships. Where that is the case, those rights apply.
